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In my account I can only upgrade to a new handset

T
Active Contributor

So I am happy with my handset, and was looking at getting Sim only, but in the back end I only have an upgrade option that offers me a new handset with contract. 

 

Any advice?

Best answer by andewhite

Try calling the iD telephone sales team, @TheRealTomTom. 

You can contact them on 020 7139 1397, to discuss your upgrade options. 

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andewhite
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  • andewhite
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  • April 15, 2024

Try calling the iD telephone sales team, @TheRealTomTom. 

You can contact them on 020 7139 1397, to discuss your upgrade options. 

Forum member (non-iD).
T
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  • T
    TheRealTomTom
Nikhil P
iD Mobile Employee
  • Nikhil P
  • iD Mobile Employee
  • 261 replies
  • April 15, 2024

Hey @TheRealTomTom, 

If your minimum contract period has ended, you can also ‘Change your plan’ to a SIM only plan. 

Here’s some more information on changing your plan: 

Thanks,

Nikhil

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
T
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  • TheRealTomTom
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  • 12 replies
  • April 23, 2024
Nikhil P wrote:

Hey @TheRealTomTom, 

If your minimum contract period has ended, you can also ‘Change your plan’ to a SIM only plan. 

Here’s some more information on changing your plan: 

Thanks,

Nikhil

 

When I do that it changes it to £50 as the only option

andewhite
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  • andewhite
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  • April 23, 2024
TheRealTomTom wrote:
Nikhil P wrote:

Hey @TheRealTomTom, 

If your minimum contract period has ended, you can also ‘Change your plan’ to a SIM only plan. 

Here’s some more information on changing your plan: 

Thanks,

Nikhil

 

When I do that it changes it to £50 as the only option

Perhaps there are some unresolved bugs & issues in the ‘new’ iD app and ‘new’ “My iD Account” online services, @TheRealTomTom. 

Have you tried speaking to the iD sales team about upgrading your iD plan to SIM only option?

Contact iD telephone sales on 020 7139 1397 or 0800 049 0250.  

In addition, the iD Live Chat team can change your plan.

Forum member (non-iD).
T
Active Contributor
  • TheRealTomTom
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  • 12 replies
  • April 23, 2024
andewhite wrote:
TheRealTomTom wrote:
Nikhil P wrote:

Hey @TheRealTomTom, 

If your minimum contract period has ended, you can also ‘Change your plan’ to a SIM only plan. 

Here’s some more information on changing your plan: 

Thanks,

Nikhil

 

When I do that it changes it to £50 as the only option

Perhaps there are some unresolved bugs & issues in the ‘new’ iD app and ‘new’ “My iD Account” online services, @TheRealTomTom. 

Have you tried speaking to the iD sales team about upgrading your iD plan to SIM only option?

Contact iD telephone sales on 020 7139 1397 or 0800 049 0250.  

In addition, the iD Live Chat team can change your plan.

I phoned someone who was having trouble with their system. Put me on hold then hung up. I could not be bothered to phone back.

Lauren
iD Mobile Employee
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  • Lauren
  • iD Mobile Employee
  • 479 replies
  • April 27, 2024

Hi @TheRealTomTom. It’s also worth noting that while you’re able to upgrade to a new phone contract up to 60-days before your plan expires, you can only upgrade to a SIM only deal 30-days before the contract end date.

If you’d like us to double check the date on our end, just let us know here and we’d be happy to send you a PM.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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