Got a new iPhone today direct from apple so not locked. Put my current sim (and was working) in and no sim is found! Help please!!
incompatible SIM
Best answer by Kevin M
Howdy
To get an iPhone XS/ XR SIM you shouldn't of had to pay any extra there. However if you could reach out to us we'll put this right.
Include in your email your full name, address, mobile number, and date of birth, and your username here. One of our team should be able to pick that up and we'll credit your iD Mobile account with £5 to put things right there.
Maybe add a link to the topic too, just in case it's not me who's answering the emails tomorrow for added familiarity.
Kevin
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with FacebookPlease enter your email address. If it matches our records, we'll send you instructions to reset your password.