Got a new iPhone today direct from apple so not locked. Put my current sim (and was working) in and no sim is found! Help please!!
Solved
incompatible SIM
Best answer by Kevin M
Howdy
To get an iPhone XS/ XR SIM you shouldn't of had to pay any extra there. However if you could reach out to us we'll put this right.
Include in your email your full name, address, mobile number, and date of birth, and your username here. One of our team should be able to pick that up and we'll credit your iD Mobile account with £5 to put things right there.
Maybe add a link to the topic too, just in case it's not me who's answering the emails tomorrow for added familiarity.
Kevin
This topic has been closed for replies.
Hello Rich,
Please can you confirm that nothing is in the face of SIM (the Gold Chip Side) and that the simis in the correct way and correctly inserted into the SIM holder. The guidance form Apple is here - https://support.apple.com/en-gb/HT201420
Best Regards
Ian
Please can you confirm that nothing is in the face of SIM (the Gold Chip Side) and that the simis in the correct way and correctly inserted into the SIM holder. The guidance form Apple is here - https://support.apple.com/en-gb/HT201420
Best Regards
Ian
Hi @Rich123 ,
Just adding to what@iamyelling has suggested, the error message you have generally means that the phone does not recognise that a SIM card is inside, so if it has been inserted correctly, we'd advise contacting Apple for support as it could be faulty.
Ryan
Just adding to what
Ryan
All sorted turns out most Id SIM cards don’t work in the new iPhones and you have to get a new one cost me another £5 but at least I’m up and running!
thanks anyway
rich
thanks anyway
rich
Howdy
To get an iPhone XS/ XR SIM you shouldn't of had to pay any extra there. However if you could reach out to us we'll put this right.
Include in your email your full name, address, mobile number, and date of birth, and your username here. One of our team should be able to pick that up and we'll credit your iD Mobile account with £5 to put things right there.
Maybe add a link to the topic too, just in case it's not me who's answering the emails tomorrow for added familiarity.
Kevin
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