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incorrect data plan after ID mobile app updated

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 Contributor

After ID mobile app is recently updated by the company, my sim data plan changed by ID from 120GB to 1.5 GB.  My contract is a sim only 120 GB data unlimited calls and voicemails each month until Aug 2024. Can ID staff please rectify the errors? 

Best answer by Matthew T

Cheerss @Frustrated ID customer, looks like the 120GB is showing as rolled over data. Strange! I’ll raise it with our team, however expect once it renews in 2 days, it’ll show correctly.

Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 1861 replies
  • April 12, 2024

Morning @Frustrated ID customer,

Please can you send a screenshot of your dashboard. This sounds like a visual glitch, rest assured your plan should be unaffected.

Thank you.

iD Community Manager
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Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • Matthew T
  • iD Mobile Employee
  • 1861 replies
  • Answer
  • April 12, 2024

Cheerss @Frustrated ID customer, looks like the 120GB is showing as rolled over data. Strange! I’ll raise it with our team, however expect once it renews in 2 days, it’ll show correctly.

Thanks.

iD Community Manager
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