I have bought a new phone contract for my teenager, purchased in my name but paid for with their debit card. I’ve just received an email to say my direct debit has been set up, but it includes my name instead of theirs. It says to contact iD Mobile if any of the details are incorrect, but I cannot find a way to do this!!!! Very frustrating.
Solved
Incorrect name on direct debit details
Best answer by andewhite
I’d recommend the iD live chat service, so you can talk customer service online about your direct debit arrangements
Start chatting at https://idmobile.co.uk/live-chat (works via a popup window in your browser).
Type “talk to a person” to avoid the 24/7 chat-bot.
This topic has been closed for replies.
+26I’d recommend the iD live chat service, so you can talk customer service online about your direct debit arrangements
Start chatting at https://idmobile.co.uk/live-chat (works via a popup window in your browser).
Type “talk to a person” to avoid the 24/7 chat-bot.
+24Hi
Welcome to the Community!
We hope that you managed to get in touch with somebody to get this resolved.
If you still require assistance, please let us know.
Kash
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