Skip to main content
Solved

invalid number


My phone will not connect to network and when I try calling the number from another phone the call is refused and I get a message to say the number is invalid

Best answer by Kash

Hi @Phildawe,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

View original
This topic has been closed for comments

4 replies

  • Author
  • New
 Contributor
  • 2 replies
  • January 13, 2024

I have confirmed my phone is good

i have replaced the original sim with a new one

Any ideas?


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8175 replies
  • January 13, 2024

Hi @Phildawe ,

Welcome to the Community!

Sorry to hear about the issues you are having with the number?

Are other people having the same issue when calling the number?

Have you ported the number into iD Mobile from another network?

Once we have all the answers we can try and help you get this resolved.

 


Kash


  • Author
  • New
 Contributor
  • 2 replies
  • January 13, 2024

Hi Kash,

yes anybody that calls is getting the same message. 
 

I ported my number over on Tue and it worked fine for two days. 
 

 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8175 replies
  • Answer
  • January 15, 2024

Hi @Phildawe,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash