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Question

iphone 12 needs unblocking

  • September 21, 2023
  • 3 replies
  • 24 views

I payed this contract for a family member.

I blocked the iphone 12 when the phone would not be returned to me. It has now been returned to me but will not recognise a sim because it is blocked. 

Any help with this appreciated. 

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 25, 2023

Hi @Sarah Whitehead Dodds,

Welcome to the Community!

Just checking if the handset was originally blocked by iD Mobile?

If it was blocked by a different network, you would need to contact them directly.

 

Kash


Yes, it was blocked by ID. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 28, 2023

Hi @Sarah Whitehead Dodds 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom