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Question

iPhone 15 Pro Max Order Confirmation

L
New
 Contributor
  • LuBurt
  • New
 Contributor
  • 1 reply

Hi,

 

I ordered an iPhone 15 Pro Max yesterday and it’s been 24 hours and I haven’t had any form of communication as to whether my order has been processed. I understand it is currently not in stock, but I'd love some reassurance that my order has at least been accepted and processed.

 

Order number: [REDACTED]

Model: iPhone 15 Pro Max 256 GB Natural Titanium

The gentleman on Live Chat didn’t seem to know too much, so I’ve come here for advice. He was stating the phone is due in stock on the 20/10/23 and the website is stating 10/11/23

Would love some clarification on my order please.

Thank you!

Luke
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3 replies

Tom B
iD Mobile Employee
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  • Tom B
  • iD Mobile Employee
  • 8408 replies
  • October 13, 2023

Hi @LuBurt 

 

I’m sorry to hear this, do you still require any assistance with this?

 

Please let us know if you still require any assistance so we can get in touch and take a look.

 

Tom

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L
New
 Contributor
  • LuBurt
  • Author
  • New
 Contributor
  • 1 reply
  • October 13, 2023

Hey @Tom ,

 

Yes please mate, would love an update on what’s happening, I’m almost confident the phone isn’t going to arrive on the 20th, but would love a little update on what is happening with my order please?

 

Luke

Luke
Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • October 17, 2023

Hi @LuBurt,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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