Skip to main content
Solved

is the network down?!

  • March 15, 2024
  • 1 reply
  • 50 views

Haeyeong Ryu
Community Member

Hi, 

I've been having network connection issues for a while. And I am really not happy about it. 
again, I am having network issues, and my 4G wouldn’t work. 
 

is the network down in BT319HX??!! 
it’s not the first time, and I hope you can do something about it quickly 

Best answer by Kash

Hi @Haeyeong Ryu,

Welcome to the Community!

We are sorry to hear about the coverage issues you have experienced.

I can’t see any issues in the area so it may be worth testing the SIM in a different handset.

If you still have the same issue we can get a new SIM sent out.

 

Kash

View original
This topic has been closed for replies.

1 reply

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • Answer
  • March 18, 2024

Hi @Haeyeong Ryu,

Welcome to the Community!

We are sorry to hear about the coverage issues you have experienced.

I can’t see any issues in the area so it may be worth testing the SIM in a different handset.

If you still have the same issue we can get a new SIM sent out.

 

Kash