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Issue: eSim activation abroad - cannot receive calls

  • September 23, 2024
  • 2 replies
  • 97 views
E
New
 Contributor

I have an eSim. I am currently abroad but I had to buy a new iPhone.

I contacted Idmobile - got a new eSim.

Started activation - got the SMS to say the activation process started but never got one to say that it completed.

I do receive SMS and I can make calls but nobody can call my number. Anyone trying to call me on my mobile # is getting a message to say that “the call cannot be connected”. It does not go to Voicemail.

So far Support has not been able to figure out what s wrong. Any idea? Thx 

Best answer by Matthew T

@esieens have you tried the folllowing?

  1. Open ‘Settings’.

  2. Tap ‘Apps’.

  3. Tap ‘Phone’.

  4. Tap ‘My Number’.

  5. Enter your mobile number, using +44 instead of the first 0.

  6. Tap ‘Save’.

Thanks.

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • September 23, 2024

    Have your tried a NETWORK RESET on the iPhone with your iD Mobile eSIM, @esieens? 

    The iOS user guide has details of the reset procedures. 

    Forum member (non-iD).
    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1860 replies
    • Answer
    • September 26, 2024

    @esieens have you tried the folllowing?

    1. Open ‘Settings’.

    2. Tap ‘Apps’.

    3. Tap ‘Phone’.

    4. Tap ‘My Number’.

    5. Enter your mobile number, using +44 instead of the first 0.

    6. Tap ‘Save’.

    Thanks.

    iD Community Manager
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