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Question

Issue with information provided?

J
Rank

I am trying to port my number over multiple times over the last few days and I am receiving this error message 
‘We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.’
I can assure you that the information is correct, I have checked over and over again.
Its getting pretty frustrating as I do not want to lose a number I have had for so many years and it seems impossible to speak to anyone for a resolution. Please help.

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5 replies

Will
Rank
Userlevel 7
Badge +8

Hi @joepidge,

 

We’ve recently had some issues with the App and My Account features that has been affecting peoples ability to port. Have you tried again since sending this message, as we're getting reports that it’s working for some now you see.

 

Please let us know either way, and if you’re still having issues, we’ll drop you a Private Message for further support.

 

Will 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Still no luck. Really worried I will lose my number at this rate.

Michelle
Rank
Userlevel 5
Badge +8

Hello @joepidge 

 

We’ll send you a private message on here so that we can verify your details and help with your number port. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

Thanks. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A

Hello, 

I'm having the same problem:

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

Please will someone contact me about this.

Thanks,

Ryan
Rank
Userlevel 7
Badge +10

Hi @Abcdgoldfish,

We’re sorry to hear that. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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