Since switching to ID mobile and awaiting my number transfer, which is now completed, I’ve had a lot of issues with the switch over. Messages not automatically changing and now cannot receive my verification code from WhatsApp to access my account. (I’m now locked out for 2 days for trying to send myself a verification code again) has anyone else had similar issues and how did you solve them?
Question
issues with number swap on WhatsApp
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+26If you’ve ported your number to iD then a network reset on your handset might fix these issues.
Just Google search network reset + your device manufacturer & model, e.g. “network reset Apple iPhone 12”
Anyway, good luck.
+25Hi
I’d recommend checking that your device hasn’t linked itself to the original iD Mobile number as this can cause issues with receiving text messages.
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:" If you are having issues with the above please retry with flight mode enabled and/or the SIM card removed.
Let us know how you get on with that!
Tom
+26Tom wrote:
Hi
I’d recommend checking that your device hasn’t linked itself to the original iD Mobile number as this can cause issues with receiving text messages.
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:" If you are having issues with the above please retry with flight mode enabled and/or the SIM card removed.
Let us know how you get on with that!
Tom
This might work if
I am currently having the same problem. Unable to get my one time access code for WhatsApp. Have tried multiple times doing everything mentioned in this thread with no luck. I am now locked out for a further 20 hours before I can try again. I have contacted WhatsApp who state it’s a sim/network provider issue and not them. There is no other way to verify my account and I use this for both personal and business related stuff
+25Hi
Are you receiving verification codes from other companies/services? Is it just WhatsApp that you’ve had issues with?
Tom
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