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James Frizzle

  • April 30, 2024
  • 1 reply
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James Frizzle
Community Member

Upgraded yesterday should be unlimited data through loyalty agreement only showing 100 gb data was told it would be checked and I would be called back im still waiting thanks 

Best answer by Tom

Hi @James Frizzle 

 

It may take a day or so for upgraded plans to update, is the plan itself unlimited or is the unlimited an add-on applied by our team?

 

If the latter, it may go through your monthly allowance as normal and then the add on.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
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  • May 2, 2024

Hi @James Frizzle 

 

It may take a day or so for upgraded plans to update, is the plan itself unlimited or is the unlimited an add-on applied by our team?

 

If the latter, it may go through your monthly allowance as normal and then the add on.

 

Tom