Skip to main content
Question

jo

Joanna Paterson
Community Member

Hi. My PAC code appears to have transferred my old number over but my messages are being received from the new number that was allocated to my phone when it arrived. How do I change this so that all communications are from my transferred number. Many thanks. Jo

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12459 replies
  • August 31, 2023

Hey @Joanna Paterson, have you tried a NETWORK RESET on your handset?

The handset user guide will usually explain how to do this. 
🤞

Forum member (non-iD).
Tom B
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • September 1, 2023

Hi @Joanna Paterson 

 

Are you on an iPhone or Android?

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement