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Keep getting cut off


  • New
 Contributor
  • 4 replies

Hello,

 

I keep getting cut off calling people with the following message:

Sorry your calls are not allowed to call this number.

Something along those words.

Can someone please help?

Best answer by andewhite

There are quite a few other forum members reporting similar issues, @Afy.

https://community.idmobile.co.uk/announcements-16/service-update-call-issues-affecting-some-customers-57710

 

 

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4 replies

andewhite
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  • Platinum 
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  • January 16, 2024

  • Author
  • New
 Contributor
  • 4 replies
  • January 16, 2024

I hope someone fixes issue.


Gill Thomas
New
 Contributor
  • New
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  • 1 reply
  • January 16, 2024

Yes, every time I call someone I get cut off after a few minutes with a message saying I don’t have access to that number. It is making life very difficult and if it’s not fixed soon, it’s been 24 hours now I will go elsewhere!


Lauren K
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • January 17, 2024

Hi @Afy, we’re aware of the outage that occurred yesterday, and completely appreciate the frustration with this. The issue has now been resolved, so all services should now be working as normal.

-Lauren