Switched to ID as needed an eSIM not physical one Quite like the new issued number but obvs need to retain my old one. Is there a method to keep the newly issued number on 2nd phone?
Solved
Keep old number via PAC but also new one on different phone
Best answer by Daz_S
What I would suggest is asking to move that new number to lower price contract. They start at £6pm.
Then open another new account (with the better data amount) and port your number to that new account.
So with that in mind I’d probably try their live chat. Start the chat with speak to person to bypass their chat bot.
You could also try calling their sales team if you’d prefer to actually speak to them. Their line is open during normal business hours - 0207 139 1397
This topic has been closed for replies.
+25Hi
Are you moving your number from another network?
If so, please use the form below;
https://switching.idmobile.co.uk/
Tom
I am moving from different network and have PAC code ready.
My question was how do I keep the temporary number as well that ID issued me with the new eSIM?
+22What I would suggest is asking to move that new number to lower price contract. They start at £6pm.
Then open another new account (with the better data amount) and port your number to that new account.
So with that in mind I’d probably try their live chat. Start the chat with speak to person to bypass their chat bot.
You could also try calling their sales team if you’d prefer to actually speak to them. Their line is open during normal business hours - 0207 139 1397
+25Hi
When transferring a number from another network to iD Mobile the temporary number would be overwritten and lost, you wouldn’t be able to have both the number to keep and the ‘temporary’ number without having two plans.
Tom
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
Ok - my PAC transfer has gone through and my ID Dashboard shows my original number.
However, when I go to Settings > Apps > Phone, the ID issued eSIM phone number is still there.
When I try to manually change it in the format +44 etc, the Save option in the top right is inactive and doesn’t allow me to change it!
Thank you for confirming
Can you please power down the phone and remove the SIM, give it 20 twenty seconds and reinsert.
Then please try updating the number again.
Thanks,
Nat
Additional info: SMS messages are arriving on my old phone despite that service being cancelled when the PAC went through!
Previous carrier: +44xxxxxxxxx
ID: +44yyyyyyyyyyy
So my ID dashboard shows my old transferred number (xxx) - but the iPhone menus (for number) show the temporary number (yyy) that was assigned to the ESIM I took out.
Hope this makes sense
+22GM8383 wrote:
However, when I go to Settings > Apps > Phone, the ID issued eSIM phone number is still there.
When I try to manually change it in the format +44 etc, the Save option in the top right is inactive and doesn’t allow me to change it!
Does this help
Additional info: SMS messages are arriving on my old phone despite that service being cancelled when the PAC went through!
That sounds like you need to sign out of iMessenger on the old phone. Again the link should point you in the right direction.
I’m loathe to sign out of anything on the old phone as it’s the only way I can receive login codes etc. Once I delete that option I’ll be high and dry if someone sends a confirmation type message. Looks like I’m going to sit tight carrying 2 phones for now.
Thanks for all the attempts at help - much appreciated.
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.