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Keeping my number

1 year ago
October 20, 2023
3 replies
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Lisa Thompson
New  Contributor
1 reply

Hi. Can you help me please? I’m currently on a ID mobile SIM only contract (with a very old iPhone), so I recently purchased a new phone/sim contract online for ID mobile. I need to move my number, but want to be sure I follow the right process. Could you advise the best way to do it please? Thanks

Best answer by andewhite

Unfortunately @Lisa Thompson, at iD Mobile you can’t transfer a number from one iD contract to another iD contract. One option is as follows:-

To use the number you want to keep, with your new iD contract, you’ll need to get a PAC from iD for the number you want to keep.
Give the PAC for the number you want keep to another service provider (e.g. ASDA Mobile, giffgaff etc.), then wait until the number you want to keep is working properly with the new service provider.
Get another PAC from the new service provider for the number you want to keep.
Give the PAC from step 4) to iD for the iD contract you going to keep.

It’s a faff, but in your situation the only option, unless you return your recent order within the cooling off period, and upgrade your iD SIM only contract to a handset contract.

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andewhite
Platinum  Contributor
12403 replies
Answer
1 year ago
October 20, 2023

Unfortunately @Lisa Thompson, at iD Mobile you can’t transfer a number from one iD contract to another iD contract. One option is as follows:-

To use the number you want to keep, with your new iD contract, you’ll need to get a PAC from iD for the number you want to keep.
Give the PAC for the number you want keep to another service provider (e.g. ASDA Mobile, giffgaff etc.), then wait until the number you want to keep is working properly with the new service provider.
Get another PAC from the new service provider for the number you want to keep.
Give the PAC from step 4) to iD for the iD contract you going to keep.

It’s a faff, but in your situation the only option, unless you return your recent order within the cooling off period, and upgrade your iD SIM only contract to a handset contract.

Forum member (non-iD).