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Question

keeping number

  • December 19, 2023
  • 1 reply
  • 49 views

Olivia Quinney
New
 Contributor

Does anyone know if I can keep my number I am changing from a sim only deal with ID to a contract phone also with ID. Have been told I can’t keep my existing number

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1 reply

Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • December 21, 2023

Hi @Olivia Quinney 

 

If you upgrade from your current plan to a SIM only plan, yes, you’ll keep the same number.

 

However if you’re purchasing a completely new plan with a new number, that won’t be in any way related to your existing account, we cannot transfer numbers from an existing iD Mobile number to another iD Mobile account.

 

Tom