Hello
I have ordered an iPhone 15 plus with ID Mobile and have had no updates at all besides telling me my order is being processed. I have already had money taken out my account but was told via live chat that I was waiting to ‘pass security checks’.
i am aware there is probably lots of people ordering the new iPhone but why has money been taken before security checks?
After chasing this up via live chat I was then told it had been accepted and my delivery was processing and that I should receive and email shortly. I have still not received any email.
If I would have known the customer service would have been this bad I wouldn’t have started a contact with ID Mobile. The lack of updates is terrible I have a broken phone and using it whilst waiting for a new one is not exactly easy…
