I would like to query why my latest bill was so high? It is supposed to be £53 each month but the last bill was £30 more. Can you clarify why please?
thanks
Question
latest bill
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+26Sounds like you’ve used your phone for something not included in your plan allowances.
Sign-in to your iD My Account online and download your latest bill. All the charges you’ve incurred will be shown in your bill - all itemised by category.
I have just been sent an email.staung my son's bill will be nearly £40 this month my normal amount is £22 , I have paid last month's bill so don't understand why I'm being charged double
Trudles65 wrote:
I have just been sent an email.staung my son's bill will be nearly £40 this month my normal amount is £22 , I have paid last month's bill so don't understand why I'm being charged double
Do you not cap your bills so this sort of thing cannot happen?
follow the buzzards
1 person likes this
+25Hi
I’d recommend double checking the bill itself either on the emails or the iD Mobile app/website to check what these extra charges are for, this could be for out of allowance usage or even if a billing date has been changed a longer billing period than usual.
If you believe the charges are wrong even after checking the bill itself let us know so we can check.
Tom
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