leave id

17. Notices

17.1 If you want to end your agreement, you must contact us through the 'Contact Us' section in our website at www.idmobile.co.uk/contactus and give us at least 30 days notice or alternatively you may log in to your account using the iD app and set a future disconnection request by selecting a date which is at least 30 days in to the future. If you prefer to contact iD Mobile via letter, please send this to iD Mobile, PO Box 686, Salford M5 0PA. You must include your full name, your billing address with post code, your iD mobile telephone number and the name of the bank your direct debit is with to help us locate your account. If you would like to give us notice beyond 30 days in to the future, you can contact us at www.idmobile.co.uk/contactus for more details. Whenever you have a No Fee Right to Exit you must exercise it within 30 days of it arising; if you do not notify us within this period, you will lose the right to terminate.

But the customer service told me that I need to pay until 2027 as this is the end of the contract which is unfair to pay 2. years for service is not provided

If your currently within your minimum term then yes, you will have to pay an early termination fee. 

As for:

A bit dramatic don’t you think? You get a fault and all of a sudden iD Mobile haven’t provided you with 2 years of service?

As per 4.4 of the terms and conditions you agreed to:

The Services are not guaranteed to be fault free and they may be impaired by things such as too many people trying to use the Network, geographical, topographical, atmospheric, or other conditions (including buildings, underpasses and other causes of interference) and/or circumstances beyond our reasonable control.

It was big mistake to leave vodafone and join your awful network but even if I keep your sim card I will leave you very soon and never back again 

My network? I’m a customer just like you.
 

FYI - Vodafone owns THREE, so I suppose you could blame them for the outage. 

Hi ​@ahmed4650

We’re sorry to hear this!

We did have an outage which customers were unable to: 

• Make or receive calls. 

• Access the iD Mobile app or my.idmobile.co.uk. 

• Connect to an agent on Live Chat.

Customers should now be able to make and receive calls and text messages as normal. If you're still experiencing issues, please try restarting your phone.

If you wish to leave the network and you’re still in contract, please note there would be a termination fee to pay.

Anika