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Lilly Spokes
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 Contributor

How do I access the live chat feature?

Best answer by andewhite

Online at https://idmobile.co.uk/live-chat, via a popup window in your web browser, @Lilly Spokes.

 

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andewhite
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  • andewhite
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  • 12167 replies
  • Answer
  • January 10, 2024

Online at https://idmobile.co.uk/live-chat, via a popup window in your web browser, @Lilly Spokes.

 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • January 10, 2024

Hi @Lilly Spokes 

 

You’ll be able to access the live chat at the link sent above by @andewhite via most if not all browsers.

 

Tom

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E
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  • Edith F.
  • New
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  • 1 reply
  • January 31, 2025

Hello

Geluk
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  • Geluk
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  • 441 replies
  • January 31, 2025
Edith F. wrote:

Hello

GOODBYE :)

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Daz_S
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  • Daz_S
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  • 1627 replies
  • February 1, 2025

​@Edith F. The title of this topic is not the actual live chat, it is a question asked by another customer.

 

Are you trying to make contact with iD Mobile via their live chat facility?

 

If so their Live Chat team are available from -

9am - 8pm Monday to Friday

9am - 6pm Saturday, Sunday, and Bank Holidays.

You can access Live Chat by clicking/tapping on the following link: www.idmobile.co.uk/live-chat

 

Their live chat is a typing based format and they also use an automated chat bot. This can sometimes misunderstand or even frustrate you further. So after filling out the required fields if you type talk to person this puts you in contact with an actual human.

 

If you have any problems then reply on this topic and someone will try to assist you. Do not post any personal info on this topic/forum - live chat is secure.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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