lost phone signal while waiting for new phone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@rokusi21.

The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. 

This happens now - when ordering an eSIM this stops the original SIM from working with immediate effect. The eSIM should have been sent to the email address registered on the iD account and won’t actually be posted out with the phone.

So if your old phone is eSIM compatible pop the dead SIM out and you should be able download and activate the new eSIM on your old phone - if it doesn’t work or the phone isn’t compatible you could always pop down to your local Currys and ask them for a replacement physical SIM (the latest SIM/eSIM cancels any previous SIM/eSIM).

That should hopefully get your old phone working again whilst you’re waiting for the new phone. And then when the new phone arrives simply request another eSIM (again the old eSIM should stop). Activate that eSIM on the new phone and you should be back on track. Yes I know its a bit of a faff unless you don’t mind not having a working phone until the new one arrives.

You must only download the eSIM to the device you wish to use it on.

Hello ​@rokusi21 

Welcome and thank you for posting. 

We are very sorry to hear this has happened. 

Have you been able to speak to the Live Chat team to look in to this further?

If not please let us know and we will do all we can to help. 

Thanks, 

Nat