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Lost sim


My phone was stolen and I have got a replacement SIM card. I am trying to activate it on the website however it is still sending a verification code to my phone which is stolen therefore I cannot get further trying to activate the SIM card. 

Best answer by Kash

Hi @Mahboubeh mahmoudi,

Welcome to the Community!

You can collect a new SIM from your local Curry’s store.

Alternatively you can contact our Live Chat Team to request a replacement SIM via post.

 

Kash

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5 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • May 28, 2024

Hi @Eva.Hollywood,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


Hi , I lost my SIM cards and I need sim 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • August 3, 2024

Hi @Mahboubeh mahmoudi,

Welcome to the Community!

You can collect a new SIM from your local Curry’s store.

Alternatively you can contact our Live Chat Team to request a replacement SIM via post.

 

Kash


Bourne L. Liz
New
 Contributor
  • New
 Contributor
  • 1 reply
  • September 12, 2024

Hi lost my SIM card how to get a new sims 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4542 replies
  • September 12, 2024

Hey there @Bourne L. Liz, welcome to the Community!

 

You can collect a new SIM from your local Curry’s store.

 

Alternatively you can contact our Live Chat Team to request a replacement SIM via post.

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler