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Question

Lost Sim, upgrades and got a new SIM, isn't active?

  • September 5, 2022
  • 1 reply
  • 32 views

  • Community Member

Hi

I blocked my sim card because i lost my phone.

When doing this i decided to upgrade my sim and a new sim was sent to me.

I have put this in my phone today and nothing is happening, it states emergency calls only.

I have restarted and put in flight mode for 30 seconds as seen on the webpages.

Will I keep this same number? if so, how does this work because the original sim is blocked? if my new sim has a new phone number where do i find this and is there any chance of keeping the original number? 

The webpages indicated that the new sim should be operational after 30 minutes

Kind Regards

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1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 14, 2022

Hi @LPF 

 

You should be able to activate the new SIM that was sent to you in the iD Mobile App, has this been tried?

 

Tom