Been trying to change the cap on my bill, but it just says oops, there's a problem
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manage cap on bill
Best answer by andewhite
This forum article’s got suggestions on managing your bill cap when the troublesome ‘new’ iD app and ‘new’ “My iD Account” online aren’t working,
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+26This forum article’s got suggestions on managing your bill cap when the troublesome ‘new’ iD app and ‘new’ “My iD Account” online aren’t working,
The live chat just takes you to the same option where it says there's a problem
+26Kirstyanne7685 wrote:
The live chat just takes you to the same option where it says there's a problem
Surely not if you’re talking to one of the iD advisers,
No doubt the 24/7 chat-bot will recommend doing this using the iD app - I wonder if iD have updated their chat-bot with the layout and functionality details of the ‘new’ iD app?
+24Hi
Welcome to the Community!
The issues with the iD Mobile app have been resolved.
Please can you try changing the cap now and let us know how you get on?
Kash
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