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Question

Message not sent. Service not activated on network


When I was with smarty mobile I could send my daughter photos through text but since joining iD mobile it won’t let me and I keep getting Message not sent service not activated on network. So can someone tell me how to sort this as I don’t have the option for only send sms and mms messages.

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6 replies

WelshPaul
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  • July 27, 2023

It’s free to send a MMS on SMARTY, iD Mobile charge to send MMS.

You will need to raise your spend cap on your iD Mobile account and ensure that you have the correct APN settings on your device.

https://www.idmobile.co.uk/help-and-advice/mms-charges


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  • 0 replies
  • July 28, 2023
WelshPaul wrote:

It’s free to send a MMS on SMARTY, iD Mobile charge to send MMS.

You will need to raise your spend cap on your iD Mobile account and ensure that you have the correct APN settings on your device.

https://www.idmobile.co.uk/help-and-advice/mms-charges

I’ve set my spend cap to £0 but I can send my missus pictures through text.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 30, 2023

Hi @jason,

Welcome to the Community!

What make and model handset are you using?

Are you referring to iMessage or RCS messaging?

Kash


WelshPaul
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  • July 30, 2023
jason wrote:
WelshPaul wrote:

It’s free to send a MMS on SMARTY, iD Mobile charge to send MMS.

You will need to raise your spend cap on your iD Mobile account and ensure that you have the correct APN settings on your device.

https://www.idmobile.co.uk/help-and-advice/mms-charges

I’ve set my spend cap to £0 but I can send my missus pictures through text.

Because you’re not sending an mms, it will be an RCS or iMessage. MMS is sent when one party has RCS disabled or iMessage isn’t possible.


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  • July 31, 2023
Kash wrote:

Hi @jason,

Welcome to the Community!

What make and model handset are you using?

Are you referring to iMessage or RCS messaging?

Kash

Nokia 5.4 and Nokia G11. When I send a text to my missus it shows RCS message and it allows me to send a picture but when I text my daughter it doesn’t say how the message is being sent and it doesn’t allow me to send a picture. 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 1, 2023

Hey @jason,

This is likely because your daugther has not got RCS messages setup on her end possibly.

RCS messages get sent in Dark blue (at least on my phone) and light blue for standard SMS.

Colour options may vary.

 

Mohammed