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message received from ID saying issue with request to transfer existjng number

M
Active Contributor
  • mtc
  • Active Contributor
  • 6 replies

Message received 

“ We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect. Please contact Customer Services www.idmobile.co.uk/contact-us” 

 

Can anyone help please ?? 
Live chat not available and no one to ring ?? 

 

Best answer by Will R

Hi @mtc.

 

We’ll drop you a private message now to assist you with bringing your number across.

 

Will

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D
1 person likes this
  • D
    David.T
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4 replies

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • January 15, 2021

Hi @mtc.

 

We’ll drop you a private message now to assist you with bringing your number across.

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
Active Contributor
  • mtc
  • Author
  • Active Contributor
  • 6 replies
  • January 15, 2021

Ok thank you

D
Active Contributor
  • David.T
  • Active Contributor
  • 11 replies
  • January 15, 2021

DID THIS GET RESOLVED? SEEMS TO BE A RE-OCCURING ISSUE

M
Active Contributor
  • mtc
  • Author
  • Active Contributor
  • 6 replies
  • January 15, 2021

Hi, yes sorted thank you. I went through the live chat service, it took about an hour

Mohsin
1 person likes this
  • Mohsin
    Mohsin

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