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mobile data not working

Twinkleroo
Community Member

I have noticed recently that when not connected to Wi-fi out & about, even though I have 4g, websites will not load, iPhone messages are failing to send and WhatsApp messages not sending/receiving. 
also when at home, I can make a call or receive a call, I can hear the other person but they can’t hear me. Have to hang up and try again. Reception does seem to have dropped recently but still having 1 or 2 bars is enough for others to hear me, surely?! 

Best answer by Will R

Hi @Twinkleroo,

 

I can see that there is some congestion in that area due to a local mast being worked on. 

 

We don’t yet have a due date for work completion as of yet, but we’re working hard on getting it fixed as soon as possible.

 

Will

 

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3 replies

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • October 8, 2020

We’re very sorry to hear of this @Twinkleroo 

Has anything changed at all of recent on your side?  (new phone, ported a number over, problems since changing any particular setting, etc)

Would you be able to try your SIM in another phone to see if the calling issues still happen in another phone?

Or potentially try another SIM in your iPhone to see if similar problems happen with that one too?

Also if you could provide a full postcode for any areas you’ve noticed issues in, we’ll be able to check if we can see any faults have been at play with local masts at all.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Twinkleroo
Community Member
  • Twinkleroo
  • Author
  • Community Member
  • 0 replies
  • October 8, 2020

Hi, no nothing new/changed on my phone or sim etc  

it’s also happening on my husbands phone with people not being able to hear him on calls  

Example of one postcode 

bs22 7qt

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • October 11, 2020

Hi @Twinkleroo,

 

I can see that there is some congestion in that area due to a local mast being worked on. 

 

We don’t yet have a due date for work completion as of yet, but we’re working hard on getting it fixed as soon as possible.

 

Will

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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