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Mobile data unusable for over a week


The status check has consistently shown the same message, about work ongoing

How long do these repairs last typically and when is it ok to ask for one’s money back?

I rely upon mobile data in my workplace and am currently using a SIM from another network (Voda)

The down speed is 0.3Mbps but not consistent and up is a more reasonable 2Mbps. Down speed since joining in April has been 20+ and up 5+

I can’t use the web. I can only reply to small emails, sometimes

Best answer by plants

I had a chat and my query was sent to the complaints dept. for review. I await their decision

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5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12347 replies
  • July 12, 2023

You may see that message for quite a while @plants
I’ve had similar message at my postcode for 10+ months now. 

Similar forum topics indicate that Three UK (iD’s network partner) are upgrading their backhaul network, in order to support additional traffic after 3G switch-off, which will lead to an increase in demand for 4G VoLTE services. 

Three UK should have completed their 3G switch-off by the end of 2024.


  • Author
  • Community Member
  • 0 replies
  • July 12, 2023

Thanks!

I guess i’m leaving iD and avoiding all others using the 3 network


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 16, 2023

Hi @plants,

We are sorry to hear this. Please get back to us if you require further assistance.

 

Kash


  • Author
  • Community Member
  • 0 replies
  • Answer
  • July 17, 2023

I had a chat and my query was sent to the complaints dept. for review. I await their decision


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 18, 2023

No problem @plants  thanks for letting us know.

Mohammed