My wife has a SIM only monthly contract..can she keep her number if she buys a contract phone ?
mobile number
Best answer by Lauren K
Hi
She’ll be able to keep an existing iD number if an upgrade is processed on the account to keep it. This can either be done by logging onto the iD app/account, or by calling our sales team on 0207 1391 397.
If she were to take out a new iD mobile contract, she wouldn’t be able to transfer the number to this directly. This is because to transfer a number, a PAC code is needed. These can only be used between different network providers.
Of course if she’s not with iD currently, she’ll be able to obtain a PAC code from her old network and submit this to us here: https://switching.idmobile.co.uk/
-Lauren
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