- Hello. I see various other topics on this, but nothing really fixes it. Here my situation and I’ll try to make it as simple as possible.
- New Contract and Sim card with ID Mobile. I was given a new number.
- New phone is google pixel 7 pro. Old phone was a samsung s20+ (so sad it broke, great phone!)
- I did NOT register with ID whilst I had this new ID number. I changed to my old number via PAC as quickly as possible. It seemed to change OK…..
- Today I’m not receiving any text verification messages to my old number (which is now my main number in the phone).
- I have however been able to receive and send texts to friends and family using my old number.
- I tried to ‘register’ for my ID account with my OLD lebara number but it would not let me at a;;/
- I tried it with the new (now redundant) ID number and it lets me …..but tries to send me a text verification code, which of course I don’t receive as I'm now on my old number
So basically, I am stuck. I have so so many things I need to sort out, and everything now requires SMS text authentication and I’m not getting them. I also can’t find a live chat option. Can someone help me please?
Solved
Moved to ID SIM but changed number via PAC code. Now can't receive verification texts.
Best answer by andewhite
Kirsten Hutchinson wrote:
I’m having g this same issue and my number ported over Wednesday did anyone manage to get this resolved?
Assuming your port to iD went okay
Many automated/bulk SMS systems (used for generating bank verification codes etcetera) work differently from to mobile to mobile SMS services, and need to discover the network routing has changed, for the mobile number you wanted to keep.
This topic has been closed for replies.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.