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Question

Moving Number To ID Mobile

Kirsty Davies
Community Member

Hi

I have a PAC code from my previous provider and when I complete the form to move my number over to ID Mobile, it just brings up an error.

The live chat is not working and I cannot find another way of contacting you.

Please can someone advise how I can move my number over.

Thanks

    This topic has been closed for replies.

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 462 replies
    • August 31, 2023

    Try a different browser for CHAT and turn off any pop up blocker software.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8408 replies
    • September 1, 2023

    Hi @Kirsty Davies 

     

    Have you already provided your PAC code to us at purchase/checkout?

     

    Does your transaction number begin with a “4”?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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