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Question

Mr

  • September 27, 2023
  • 3 replies
  • 104 views
Andrejs Pudovs
Community Member

Dear Sir/Madam.

I am writing in regards my order [REDACTED] (transaction number [REDACTED]).

DPD made the delivery twice at a completely inappropriate time for me (25/09 at 10.40 and 26/09 at 11.43) This time is absolutely unacceptable since we are at work.  I unsuccessfully tried to contact them by email in the hope of adjusting the time or agreeing to collect from their depot.  But today, without any warning, at 13.03 the parcel was sent back.  In this case, the big problem for me is that I did not receive a sim card, since I want to save my number and the transfer code has already been requested and it expires on Monday.

Please advise how I can receive my order. 

After such a bad experience with delivery, if possible I would prefer collection.  

Kind regards 

Andrejs Pudovs 

    This topic has been closed for replies.

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8408 replies
    • September 29, 2023

    Hi @Andrejs Pudovs 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Wajid Mahmood
    New
 Contributor
    • Wajid Mahmood
    • New
 Contributor
    • 1 reply
    • October 30, 2023

    I m.trying to contact to transfer my previous number .I m putting my every detail correctly but it was saying some issues and I can't transfer my number .please any one help me thanks

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8408 replies
    • October 30, 2023

    Hi @Wajid Mahmood 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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