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Question

My cousin lost her phone and her contract is up next month.


BradOldridge
Community Member

She's buying a new phone and wants to change network and cancel her contract. Obviously can't ring from the phone as it's been lost.

 

And due to the pandemic, there's no call centres available for my Aunty to call up and cancel herself (its in her name)

 

Are there any agents on here with a UK contact number she can use, my Aunty can provide any necessary information, just need to go through the cancellation process. As the contract is up next month, and the phones lost.

3 replies

  • iD Mobile Employee
  • 1139 replies
  • May 4, 2020

Hi @BradOldridge 

All details can be found here: 

https://community.idmobile.co.uk/cancellations-59/how-to-cancel-your-id-mobile-plan-31836

Hope this helps. 

 

Aklima


BradOldridge
Community Member
  • Author
  • Community Member
  • 0 replies
  • May 4, 2020
AklimaRahman wrote:

Hi @BradOldridge 

All details can be found here: 

https://community.idmobile.co.uk/cancellations-59/how-to-cancel-your-id-mobile-plan-31836

Hope this helps. 

 

Aklima

So can this be done without access to the mobile phone in which we'd like to cancel? 


  • iD Mobile Employee
  • 1428 replies
  • May 5, 2020

Hi @BradOldridge 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl