my father passed away 2nd april, and i haven't been able to contact you due to Covid. how can i cancel his contract. You are very ready to threaten legal proceedings due to one tiny amount unpaid billing!! yet i haven't been able to contact you for two months
so, i sent the death certificate, i got a mail from you saying thanks and there will be no additional charges. today, i get a mail, saying view my bill, and charge in may, a month after he died, saying £56.72 and another threatening statement to say legal preceddings will begin.
this is very upsetting. which is it. nil to pay or £56.72 to pay?
you are very very very bad at dealing with bereavement.
yes Pearl. I got a note from you saying account was closed and no balance to pay.
then yesterday we got a letter saying we needed to pay or you would send in bailiffs to collect! truly horrendous customer service on ID mobile perspective.
If its for the same account,then i would suggest you ignore the letter.
This letter could have been dispatched before they received your request to cancel the account.
If you still have any doubts, you can always contact our Live Chatteam who will be able to check this or you can email them back on this email documents@idmobile.co.uk.
my father passed away 2nd april, and i haven't been able to contact you due to Covid. how can i cancel his contract. You are very ready to threaten legal proceedings due to one tiny amount unpaid billing!! yet i haven't been able to contact you for two months
Same as me. My father passed away on the 26th of April and I am having final demand letters threatening court and interest and I cannot close the account because of Covid nobody is answering the phone!!
Hi @Bill1932, I’m really sorry to hear about your loss. I’ve just sent you a Private Message with the next steps. If you could check it for me and get back to us in your own time, we’ll get this sorted for you.
Thank you,
Rory
Reply.
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