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Elizabeth Mclachlan
Active Contributor

I lost my phone and my partner got it locked I have got a new SIM at Curry's and it was activated but I'm not getting any calls or able to make any calls outside it is saying id not connected 

Best answer by Tyler C

Hey there @Elizabeth Mclachlan, if the phone was previously locked, then the phone would then need to be unlocked.

 

Have you contacted our customer services to un-blacklist the phone?

 

Thank you,

Tyler

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    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12550 replies
    • May 22, 2024

    You probably need to check that your iD account hasn’t been blocked, @Elizabeth Mclachlan. 

    You’ll need to contact iD support to check your iD account. Members of this forum can’t look at customer accounts. 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5587 replies
    • Answer
    • May 23, 2024

    Hey there @Elizabeth Mclachlan, if the phone was previously locked, then the phone would then need to be unlocked.

     

    Have you contacted our customer services to un-blacklist the phone?

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Elizabeth Mclachlan
    Active Contributor

    My partner has tried contacting them but it keeps saying to go to community hub 

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8256 replies
    • May 28, 2024

    Hi @Elizabeth Mclachlan,

    We’ll need the account holder to get in touch.

    If you could ask your partner to contact us here we can PM to assist further.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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