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My iD account shows my previous contract


Hi,  I've just joined I'd as a new customer I've been with them years but it was cheaper.  My account is logging me into my previous contract that hasn't closed but I want to be able to see the new one,  can someone help

 

Pinned reply

July 19, 2023

Sounds like there’s a new iD account for whatever you ordered when you re-joined iD Mobile @Enid Johnston

You’ll need to register again to see the new iD account created for you new iD contract.

 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12416 replies
  • July 19, 2023

Sounds like there’s a new iD account for whatever you ordered when you re-joined iD Mobile @Enid Johnston

You’ll need to register again to see the new iD account created for you new iD contract.

 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 21, 2023
Enid Johnston wrote:

Hi,  I've just joined I'd as a new customer I've been with them years but it was cheaper.  My account is logging me into my previous contract that hasn't closed but I want to be able to see the new one,  can someone help

 

You’ll need to register again and you won’t be able to re-use the same email username.

Mohammed