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My number not transferred keeps showing temporary number when calling

G
Community Member

I Swapped from EE yesterday around 4 pm  New phone is now working with ID Mobile but its still using temporary number that I was given?

Best answer by andewhite

Have you tried a NETWORK RESET, @Gary Taylor?

Your handset user guide usually explains how to perform this procedure.

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    andewhite
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    • andewhite
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    • January 24, 2024

    Have you tried a NETWORK RESET, @Gary Taylor?

    Your handset user guide usually explains how to perform this procedure.

    Forum member (non-iD).
    Tom B
    iD Mobile Employee
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    • Tom B
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    • January 27, 2024

    Hi @Gary Taylor 

     

    Have you tried the above suggested network settings reset from @andewhite?

     

    For iPhone;

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    For Android;

    Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

     

    Tom

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