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My online account has been closed


AndyEvans
Community Member

My ID Mobile account has been closed even though I am continuing to pay by direct debit and my phone number is still in use. This means that I can't manage my account.

Best answer by AndyEvans

Sorted. Registered a new account with a different email address.

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4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3071 replies
  • July 16, 2023

Sounds to me like you’re logging in to an old iD Mobile account. 


AndyEvans
Community Member
  • Author
  • Community Member
  • 0 replies
  • July 16, 2023

I think maybe I had more than one account registered to the same email address.


AndyEvans
Community Member
  • Author
  • Community Member
  • 0 replies
  • Answer
  • July 17, 2023

Sorted. Registered a new account with a different email address.


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 18, 2023

No problem @AndyEvans 

Glad to hear you got it sorted.

Mohammed