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Question

My order for a new phone has neen accepted but heard mothing for 6 days


Hi

I was accepted last Friday to become a new customer and for a new phone and was told someone was going to be in contact with me regarding the handset. I’ve tried to get hold of someone on the telephone number and now been waiting for someone to get back to me but as of yet still heard nothing. How can I find out what is happening? 
Thanks 

Molly 

This topic has been closed for replies.

3 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 469 replies
  • August 24, 2023

Nikhil P
iD Mobile Employee
  • iD Mobile Employee
  • 261 replies
  • August 24, 2023

Hey @Mollypink27

Sorry to hear that you’ve not heard back from the team. 

As @Geluk mentioned, the best way to get in contact is via our Live Chat function. 

Here’s the link: https://www.idmobile.co.uk/live-chat 

Thanks,

Nikhil


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • August 27, 2023

Hi @Mollypink27,

Welcome to the Community!

I hope that you managed to get help with this.

However if you still require assistance, please let us know here.

 

Kash