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Question

My PAC code is not working

  • October 8, 2020
  • 1 reply
  • 12 views
RaymondLyn01
Community Member

Hi,

 

I am trying to transfer my number across from EE to ID. I follow the instructions on the app and it says the details are wrong, which they are not. Please can you advise how best to resolve this issue. 
 

Thanks, Raymond Parry

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1 reply

Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • October 12, 2020

Hello @RaymondLyn01,

Are you submitting this by logging into your iD Mobile Account via the website/app.

Then clicking My Services > Keep your number?

 

Make sure the PAC code is not expired and confirm with EE that it’s valid also.

This can be a factor.

If you're sure these are all correct then let us know so we can look into this for you.

 

Mohammed

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