I tried going through the online PAC code process and for some reason it wasn’t accepted. I got a text saying I need to get in contact with ID but there’s no way to do that because there’s no customer service number and I can’t access the live chat function on the website. How am I supposed to get help? Thank you.
Question
My PAC code wasn't accepted when moving from EE to ID, I can't contact customer service please help.
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Hi
Sorry to hear this.
Please contact our Live Chat team who are able to look into your account and assist you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Aklima
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