I've just received my second bill and it's 59 pound instead of 36.99, it says it's a monthly reccuring charge what is this, my bill isn't supposed to be that high
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+26In most cases, everything reverts to normal once the date change has been through one billing cycle.
Hello
This is often down to one of few factors:
- You’ve changed your payment date
- You recently upgraded or changed your plan/tariff
- You have out of plan usage for exceeding allowances or roaming or international calls
- You have purchased add-ons
The bill should be able to provide a full breakdown so you’ll get an idea of what these charges are for.
If the bill is only for line rental, check the period that this covers.
Normally a bill covers 1-month in advance.
Bills following a Direct Debit date change may cover a bigger period due to moving the bill date which is normal (and advised when submitting the request).
Bills following a plan change or upgrade will provide a credit for x period of time from the date you upgraded/changed and then re-bill you the new amount. This can cause the bill to be higher or lower depending on the plan you changed to.
Mohammed
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