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My plan expired in august but still being charged

  • 8 October 2020
  • 1 reply
  • 12 views

Floiulvi
Community Member

Hello my name is Victor Florea, my plan expired in August I spoke with someone from I'd that I don't want anymore to pay, and I want to cancel my plan and I receive every month mail to pay my contract, I'd ruin my credit score what I can do to stop payment and contract I don't want to use ur number.

Thank you

Best answer by Mohammed

Hello @Floiulvi,

Sorry to hear that.

We’ll need to look into this a little further to find out why this wasn’t cancelled.

I’ll send you a PM so we can pick this up,

 

Mohammed

 

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1 reply

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • October 12, 2020

Hello @Floiulvi,

Sorry to hear that.

We’ll need to look into this a little further to find out why this wasn’t cancelled.

I’ll send you a PM so we can pick this up,

 

Mohammed