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my sim card has not arrived and 2 direct debits have been setup


Sim card hasn't arrived, contract started on the 24th May. Now  2 direct debits have been set up and sent out to me ,one to come out on the 23rd of every month and the 7th of every month

 

Best answer by WelshPaul

Gina Campbell wrote:

Sim card hasn't arrived, contract started on the 24th May. Now  2 direct debits have been set up and sent out to me ,one to come out on the 23rd of every month and the 7th of every month

 

If two direct debits have been setup with two different payment dates, then you have two separate pay monthly SIM accounts. Do not cancel a direct debit. Doing so will simply leave you owing money to iD Mobile and any debt will be passed on to a debt collection agency and your credit file ruined.

You need to speak to a live chat agent and get the second account closed down You can speak to them here.

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7 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 463 replies
  • May 25, 2023

Get your bank to cancel 1 DD.


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3045 replies
  • Answer
  • May 25, 2023
Gina Campbell wrote:

Sim card hasn't arrived, contract started on the 24th May. Now  2 direct debits have been set up and sent out to me ,one to come out on the 23rd of every month and the 7th of every month

 

If two direct debits have been setup with two different payment dates, then you have two separate pay monthly SIM accounts. Do not cancel a direct debit. Doing so will simply leave you owing money to iD Mobile and any debt will be passed on to a debt collection agency and your credit file ruined.

You need to speak to a live chat agent and get the second account closed down You can speak to them here.


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • May 29, 2023

Hey @Gina Campbell,

Have you been able to speak to someone since or did you still need help with looking into this?

As @WelshPaul  mentioned, cancelling a Direct Debit wont’ solve this as it’s likely 2 contracts have been purchased instead of one.

You’ll need to speak to us so we can cancel the one that is not in use and send out a replacement SIM.

Mohammed

 


Ali Ahmadi
Community Member
  • Community Member
  • 0 replies
  • October 6, 2023

I am having the same issue. I am switching from another network and they already oped me out how can I track my sim delivery and fix the direct debit issue?


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • October 6, 2023

Hi @Ali Ahmadi 

When you order a SIM from us, this takes 3-5 working days to arrive via royal mail. How long ago did you order the deal?

-Lauren


Ali Ahmadi
Community Member
  • Community Member
  • 0 replies
  • October 6, 2023

Hi Lauren I just received it and it is up and running thanks for the reply though I am not sure if my direct debit is still doubled or not.  how can I make sure it is correct?


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 9, 2023

Hi @Ali Ahmadi,

Do you have 2 direct debits active?

Have you checked to see if you placed 2 SIM orders by accident?

You’ll be able to see any order confirmations via your emails including junk/spam.

 

Kash