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my sim is not activating on my new device

Jay Nelson
New
 Contributor

I received my new contract and my new phone with ID mobile and I’ve put my sim in and it’s not activisting or anything 

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4 replies

andewhite
Platinum 
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  • andewhite
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  • 12353 replies
  • November 8, 2023

Your new iD SIM card, for your pay monthly handset contract should work, when inserted into your new iD mobile phone @Jay Nelson. 

Try the SIM in another UNLOCKED handset if possible, and if it still doesn’t work you might have received a faulty SIM card. 

 

Forum member (non-iD).
Jay Nelson
New
 Contributor
  • Jay Nelson
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  • 1 reply
  • November 9, 2023

I’ve tried that and it still doesn’t work just says no sim on my device, how do I get another SIM card ?

andewhite
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  • andewhite
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  • November 9, 2023
Jay Nelson wrote:

I’ve tried that and it still doesn’t work just says no sim on my device, how do I get another SIM card ?

 

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • November 13, 2023

Hi @Jay Nelson,

Welcome to the Community!

Sorry to hear that the new SIM isn’t working.

If you have any issues getting a replacement SIM, please let us know.

 

Kash

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