My text messages are not working - not sent or received. I have been through apple help and they say it is an issue from my network provider.
I have tried the sim in 3 phones with the same outcome
Solved
my text messages are not working
Best answer by Kash
Hi
Welcome to the Community!
Please can you try the below:
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.
If you still have the same issue, please ensure that iMessage/Facetime is deactivated on your old device.
It may also be worth testing the SIM in a different Apple handset if you have one.
Kash
This topic has been closed for comments
+24Hi
Welcome to the Community!
Please can you try the below:
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.
If you still have the same issue, please ensure that iMessage/Facetime is deactivated on your old device.
It may also be worth testing the SIM in a different Apple handset if you have one.
Kash
This is a good response, I have done this; however when I try and save my number, it just keeps my old one in?
any ideas?
+25
Have you tried resetting network settings?
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Tom
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.