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Nano sim deactivated

  • December 5, 2024
  • 2 replies
  • 19 views
G
New
 Contributor

This is beyond frustrating.

I currently have a rolling SIM only plan and I have ordered a new device with a 24 contract last Friday. The new device has eSIM so I asked to get that option.

Now, the new device has not been shipped yet and iD decides to activate the existing nano SIM at 11pm. So I'm stuck with no phone, middle of the night, the current device is not eSIM compatible and there is no support what so ever.

I have no idea when they will ship the new device yet I'm being billed for the contract already and have no working phone on top of that!

 

Is this a joke?

Best answer by Daz_S

Hi there ​@GreenJack 

 

No, its not a joke and yes this is an ongoing theme - order an eSIM and your current SIM is kaput with immediate effect🙄

 

The quickest way would be to pop down to you local Currys and ask for a replacement SIM.

 

You would then need to activate this replacement SIM yourself:

 

 

Then when the new phone arrives (and only when its in your hand) order another new eSIM

 

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    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • Answer
    • December 6, 2024

    Hi there ​@GreenJack 

     

    No, its not a joke and yes this is an ongoing theme - order an eSIM and your current SIM is kaput with immediate effect🙄

     

    The quickest way would be to pop down to you local Currys and ask for a replacement SIM.

     

    You would then need to activate this replacement SIM yourself:

     

     

    Then when the new phone arrives (and only when its in your hand) order another new eSIM

     

    I'm just another customer. ***Only genuine iD Mobile staff have iD Mobile Employee after their name*** **Don't post your phone number or account details as these can be seen by anybody**
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • December 7, 2024

    Hey there ​@GreenJack, we’re very sorry to hear that.

     

    My best advice would be to contact our live-chat to look into this further for you, and send you a replacement SIM card if urgently needed, or collect one from a local Currys store and have it activated by us:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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