Need help! Phone number hasn't swapped over after switching to IDD

Hi @Liam Goodge,

Welcome to the Community!

Did your port complete successfully?

You may need to restart the handset for it to start working.

If you have any issues, please give us a shout and we can take a closer look into it.

Kash

Hi Kash, 

It's transferred over properly now. I think there was just a small delay after I received confirmation yesterday.

Thank you for your reply. 

@Liam Goodge,

Glad to hear that it is resolved. 

If you require further assistance, please let us know.

Kash

I’m having the same problem so am now paying two phone bills. 
not happy tried to change over with my PAC code online but not having any of it. 
 chat again no joy.

i left EE Because of crap Cc. 
Still don’t have my number changed and still paying two phone bills more than if I’d stayed with EE. 

Hi @Shelly O'hara,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hi, I’m experiencing this same issue, my number appeared to switch over almost instantly and I was receiving texts to my old number on my new phone and I got the successful text message from ID saying it’s all completed on Tuesday, it’s now Saturday and in the phone settings, it’s still the ID phone number rather than my number and my iMessages aren’t working! 
Please help! 

Hi @Charis Fay 

I’d recommend trying the following;

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Tom

I have had a similar issue, when I call someone it has kept my original number but when I text it has given me a new number. 
 

has anyone else had this issue? 

Hi @Amy Bissell,

Welcome to the Community!

Which make and model handset are you using?

I would advise checking the number in your phone and message settings to see if the correct one is displayed.

Kash

I am having the same issue! Tried everything they have advised but still no change 

I have tried this for the same issue, the number displayed is correct but my messages still send from a different number 

Hi @LucyJO,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Same problem here - switched to ID and gave PAC code, but only able to use the ID phone number. Why has my number no transferred? I have done all the hard reset, network resets etc. The I’d app still shows the wrong number despite a message saying my number has been switched.

FYI - after writing here, I had two further emails. One saying the switch was finally complete, and the other saying I had to update my pin (via the app). Once I updated the pin, my old number appeared in the app and everything seems to be okay. 

Hi @Pmdavy,

Glad to hear that your query is resolved. 

If you require further assistance, please let us know.

Kash

Hi there,

I sent in PAC transfer request to move my O2 to ID. O2 confirm the PAC no has been used, but I've got nothing from ID. No text, no email, nothing in my profile. No idea when they are going to transfer.

They've got a month or ill cancel the contract and go back. At least I can call and speak to someone!

Hi @ChatID1984BB,

Welcome to the Community!

I would advise contacting our Live Chat Team HERE

The team can check the port date and escalate it if required.

Kash

Hi,

My number from my old device hasn’t switched over to my new phone so I’m just wondering what to do?

The old phone has now been disconnected but if I call out on the new phone a new number appears.

Any help would be appreciated 👍

Thanks,

Joe

Hi @Joseph Ibbs-George 

Sorry to hear this, what date was your transfer scheduled for?

Tom