I’m trying to move from Plusnet to ID Mobile, i’ve set up an account and plan and received my sim which I’ve put in the phone and it works fine, I now need to transfer my existing number using the PAC code I got from Plusnet 2 days ago. I put all the details in on the screen and it rejects it with the message “We’ve tried to process your PAC, but there’s an issue etc”, I’ve checked all the details are correct. I eventually got through to customer services who said they could not help me and I needed to go into a chat screen which I can’t locate. I have nowhere to go now and don’t know what to do next. Any ideas gratefully received.
